Terms of service

Terms of Service

Welcome to LavaFind. These Terms of Service govern your access to our website, your use of our services, and your purchase of our products.

By accessing our website, browsing our products, or placing an order, you agree to these terms. Please read them carefully before using our website or purchasing products.

Business Information

Store name: LavaFind
Operated by: SALTERIME CO LLC
Address:
1825 Rumsey Ave
Cody, WY 82414
United States
Phone: +19175902721
E-mail: info@lavafind.com
Website: https://lavafind.com

1. Definitions

"We," "us," "our" refers to LavaFind, operated by SALTERIME CO LLC
"You," "your" refers to the person using our website or purchasing products
"Website" refers to https://lavafind.com and all associated pages
"Products" refers to goods offered for sale on our website
"Order" refers to a purchase of products through our website

2. Acceptance of Terms

By using our website or placing an order, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian
You are legally capable of entering into a contract
You have read, understood, and accepted these terms
All information you provide is accurate, current, and complete
You comply with all applicable laws and regulations

3. Use of Our Website

Permitted use: You may use our website to view and compare products, place orders, create and manage a customer account, contact our customer service, and sign up for newsletters.

Prohibited use: You may not use our website for unlawful or fraudulent purposes, attempt unauthorized system access, use automated scraping tools without permission, distribute malware, or use our trademarks and copyrighted material without consent.

Account security: You are responsible for keeping your login credentials confidential and for all activity on your account. Please report any unauthorized use immediately.

4. Products and Prices

We strive to provide accurate product information. Minor variations (for example, due to screen settings, or the natural character of handmade and ceramic items) are possible. All prices are in USD; applicable sales taxes are calculated at checkout. There are no hidden fees. Free standard shipping within the United States. Price changes do not apply to confirmed orders.

If a product becomes unavailable, we will offer you the choice of waiting, an alternative product, or a full refund.

5. Orders, Contract Formation, Changes, and Cancellations

Contract formation: Our display of products is an invitation to treat, not an offer. Your order is an offer to buy; a contract is formed only when we accept your order by sending a dispatch confirmation. The automatic order-acknowledgement e-mail only documents that we received your order and is not an acceptance.

We reserve the right not to accept orders in cases of obvious pricing errors, suspected fraud, unavailability, or payment problems.

Before shipment: Changes and cancellations are accepted where possible — please contact us as early as you can.
After shipment: Cancellation is no longer possible; the order can be returned in accordance with our Return & Refund Policy.

6. Payment and Title

Accepted payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are processed securely through certified payment providers. We do not store complete card details on our own servers.

Title: Title to the goods passes to you on receipt of payment in full.

7. Shipping and Delivery

Full details in our Shipping Policy. In short:

Shipping area: United States
Processing time: 1–2 business days
Transit time: 5–7 business days
Total delivery time: 6–9 business days
Shipping cost: Free standard shipping within the United States

8. Returns, Refunds, and Exchanges

Full details in our Return & Refund Policy. In short:

Return window: 30 days from delivery
Return shipping costs: Paid by the customer, except for defective or incorrect items
Restocking fees: None
Refund time: 5 business days after receipt plus 3–5 business days bank processing
Refund method: Original payment method
Exchanges: Accepted, subject to availability

9. Warranty and Statutory Rights

Products are covered against manufacturing defects. If a product has a manufacturing defect, you are entitled to:

A repair or replacement
A price reduction
A full refund for significant defects

Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state. These terms do not limit any non-waivable rights you have under applicable law.

10. Intellectual Property

All content (text, images, logos, designs) belongs to LavaFind, SALTERIME CO LLC, or our licensors and is protected by copyright. No commercial use without written consent. Private use for viewing or printing is permitted.

11. User Content

Reviews and feedback you submit must be free of third-party rights. You grant us the right to use them in the course of our business operations. We remove unlawful or misleading content.

12. Privacy

Details in our Privacy Policy.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect damages, consequential damages, or lost profits. Liability for willful misconduct and gross negligence remains unaffected. Maximum liability per order: the order value. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

14. Your Responsibility

You are responsible for providing correct order and address details, keeping your account secure, reviewing product information before purchase (including safety guidance for candles and fragranced products), and complying with applicable laws.

15. Third-Party Links

Links to third-party websites are provided for information only. We accept no responsibility for their content or privacy practices.

16. Payment Providers

Payments are additionally subject to the terms of the respective payment provider.

17. Force Majeure

We are not liable for delays caused by natural disasters, pandemics, strikes, transportation problems, or other unforeseeable circumstances beyond our control.

18. Dispute Resolution

If you have a problem, please contact us directly first:

E-mail: info@lavafind.com
Phone: +19175902721
Address:
1825 Rumsey Ave
Cody, WY 82414
United States

We make every effort to resolve complaints within a reasonable time.

19. Governing Law and Jurisdiction

These terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Consumers retain any non-waivable rights under the laws of their state of residence.

20. General Provisions

Entire agreement: These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, form the entire agreement between you and LavaFind.

Severability: If any individual provision is found invalid, the validity of the remaining provisions is not affected.

Waiver: Our failure to enforce a right immediately does not constitute a waiver of that right.

Assignment: You may not assign your rights without our written consent.

Storage of the contract text: We store the contract text. Your order details and these terms are sent to you by e-mail; the current version of these terms is always available on this page.

Contract language: The contract language is English.

21. Changes to These Terms

We reserve the right to update these terms at any time. Changes are published on the website. For material changes, we additionally inform you by e-mail. Continued use after publication constitutes acceptance.