Refund policy

Return & Refund Policy

Thank you for shopping at LavaFind. We want you to be completely happy with your order. Below you will find everything you need to know about returns, exchanges, and refunds.

Our 30-Day Return Policy

We want you to love your order. You may return any item within 30 days of delivery for a full refund of the product price — no restocking fees. Return conditions: items must be unused, in their original packaging, and in undamaged original condition. Defective, damaged, or incorrect items are always returnable at our expense.

Refunds are issued to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay) within 5 business days of receiving and inspecting your return; your bank may take an additional 3–5 business days to post the credit. This policy does not affect any rights you may have under applicable state law.

How to Start a Return

  1. Contact us by email (info@lavafind.com) or phone (+19175902721) with your order number.
  2. We will email you return instructions along with the return address.
  3. Pack the item securely in its original packaging.
  4. Ship it back using a trackable carrier of your choice.

Return Shipping Costs

The customer is responsible for the direct cost of return shipping (the actual rate charged by the carrier you choose) — except for defective, damaged, or incorrectly shipped items. In those cases, we cover all costs.

Refunds

Refunds are initiated within 5 business days after we receive and inspect the returned item. The refund is always issued to the original payment method (Visa, Mastercard, American Express, Apple Pay, Google Pay). Depending on your bank, the final credit may take an additional 3–5 business days to appear.

Exchanges

We accept exchanges. If you would like to exchange an item for a different size, color, or scent, please follow the steps in the "How to Start a Return" section above and let us know which replacement item you would like. Exchanges are processed subject to availability.

Warranty

Products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state. For defective or incorrectly shipped items, we cover return shipping costs in full.

Non-Returnable Items

The following items cannot be returned under our 30-day return policy:

  • Used, burned, or damaged items (for example, candles that have been lit)
  • Items without their original packaging
  • Personalized or custom-made products
  • Gift cards
  • Items marked as Final Sale

Digital Products

LavaFind sells physical goods only. We do not offer digital products, downloads, or digital content. This return policy therefore applies exclusively to physical products.

Subscriptions

LavaFind does not offer subscriptions or recurring orders. All purchases are one-time individual purchases with no subscription commitment.

Restocking Fees

We do not charge any restocking fees. Refunds are issued for the full product price paid.

Cancellations

If you would like to cancel your order, please contact us as soon as possible at info@lavafind.com or by phone at +19175902721 before the order has shipped. Once an order has shipped, it can no longer be canceled, but it can be returned under this policy.

Dispute Resolution

If you have any problem with your order, please contact our customer service first — we resolve complaints directly and quickly.

Contact

Store name: LavaFind
Operated by: SALTERIME CO LLC
Address:
1825 Rumsey Ave
Cody, WY 82414
United States
E-mail: info@lavafind.com
Phone: +19175902721

Customer service hours (ET)
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 4:00 PM

We aim to answer every inquiry within 24 hours.

Last updated: August 2026